NOTE: If Enterprise CarShare is on your university or corporate campus, your rules and policies may differ from those listed below. Please refer to your program page for details.
Unlock & Go
Fuel is included! One of the responsibilities of membership is to refill the gas tank when it drops to ¼ full during your car sharing period. Be sure to return the fuel card to the same place you found it after you've filled the tank. Failure to return the vehicle with a minimum ¼ tank of fuel or a lost fuel card could result in a fee. If the station you visit does not accept our fuel card, you can send in your receipt and we will reimburse you.
Use the fuel card located in the vehicle. You’ll need to provide a unique fuel PIN when paying. Review member policies on your program page for more details. Fill the tank with regular fuel and replace the gas cap, then return the fuel card where you found it. If you experience trouble using the fuel card, contact Member Services for assistance. You may be asked to pay for fuel and submit your final (not prepay) receipt within 30 days for your account to be credited.
We are making changes to the Enterprise CarShare user experience.
By the end of January, all fuel cards will be changed so they can be used at any pay-at-the-pump station. Please review the fueling process here.
We are making changes to the Enterprise CarShare user experience.
By the end of January, all fuel cards will be changed so they can be used at any pay-at-the-pump station. Please review the fueling process here.
We are making changes to the Enterprise CarShare user experience.
By the end of January, all fuel cards will be changed so they can be used at any pay-at-the-pump station. Please review the fueling process here.
We are making changes to the Enterprise CarShare user experience.
By the end of January, all fuel cards will be changed so they can be used at any pay-at-the-pump station. Please review the fueling process here.
Return
Always check the vehicle before exiting to ensure you have all of your belongings and that the vehicle is clean and fueled. If you do leave behind an item, contact Member Services for temporary access to the car as long as it isn’t on reservation with another member. Please be aware that Enterprise is not responsible for any personal belongings left behind.
Business/Government
If Enterprise CarShare is on your work site for business use, your rules and policies may differ from those listed below. Please refer to your program-specific page for more details.
Enterprise has the world’s largest and most diverse fleet of vehicles. When you rent from Enterprise CarShare, you can choose from a variety of newer model and well-maintained vehicles. We will evaluate your organization’s needs and suggest specific car models that best fit your business. We offer a large and diverse fleet, including fuel-efficient vehicles, SUVs, cargo vehicles, electric and hybrid models.
Fuel policies will vary by business account.
If sharing cars with the city, please refill the gas tank when it drops to ¼ full during your car sharing period. Be sure to return the fuel card to the same place you found it after you've filled the tank. Failure to return the vehicle with a minimum ¼ tank of fuel or a lost fuel card could result in a fee. If the station you visit does not accept our fuel card, you can send in your receipt and we will reimburse you.
If your program is exclusive to those only within your company, please refer to your company’s travel policy.
If sharing cars with the city, use the fuel card located in the vehicle. If you program has an in-car keypad, the fuel card is located in a slot on the left side of the keypad; if not, it can be found in the glove box. You’ll need to provide a unique fuel PIN when paying. Review member policies on your program page for more details. Fill the tank with regular fuel and replace the gas cap, then return the fuel card where you found it. If you experience trouble using the fuel card, contact Member Services for assistance. You may be asked to pay for fuel and submit your final (not prepay) receipt within 30 days for your account to be credited.
If your program is exclusive to those only within your company, please refer to your company’s travel policy.
Still have a question?
Email or call us any time for help with your membership, billing, or reservation process. We’re available 24/7.